Website warranty policy for xpresstech.store

Last updated on 2024/11/13

Notice

This Warranty Policy forms part of the agreement between you, the website visitor, customer, and user and XpressTech (Pty) Ltd (Reg No: 2024/567993/07) (“XpressTech”, “us”, “we”, or “our”) and such shall be governed by and construed in accordance with the laws of the Republic of South Africa.

At XpressTech, we strive to ensure that all products meet our quality standards. While XpressTech does not provide direct warranties, we assist customers with warranty claims through the suppliers or manufacturers.

Supplier-Based Warranties

• Warranties are provided directly by the manufacturer or supplier. XpressTech does not issue warranties independently.
• Warranty terms vary by product and depend on the supplier’s policies.

Coverage of Warranty Claims

• Warranties cover manufacturing defects or malfunctions under normal use. They do not cover wear and tear, damage due to misuse, abuse, or unauthorized modifications.

Proof of Purchase Required

• Warranty claims require proof of purchase, such as the original invoice or receipt.

Non-Transferable

• Warranties apply only to the original purchaser and cannot be transferred.

Claim Procedure

• To file a warranty claim, contact XpressTech with a detailed description, supporting images or videos, and proof of purchase.
• The product should be returned to XpressTech or the supplier per their requirements, at the customer’s expense.

Supplier’s Decision

• The supplier will assess the product and determine if the defect is covered. XpressTech will communicate their decision to the customer.

Exclusions

• Warranty claims are void if damage is due to misuse, handling errors, or unauthorized modifications.

Additional Information

For any further information on our Delivery Policy, please contact us by completing the contact form or send an email to info@xpresstech.store.