This Returns Policy forms part of the agreement between you, the website visitor, customer, and user and XpressTech (Pty) Ltd (Reg No: 2024/567993/07) (“XpressTech”, “us”, “we”, or “our”) and such shall be governed by and construed in accordance with the laws of the Republic of South Africa.
Cooling-Off Period for Online Purchases
In line with the Consumer Protection Act (CPA), customers may return products within 7 business days of receipt for any reason, provided:
The product is unused, in original packaging, and includes all accessories and documentation.
Return Process
Notify XpressTech in writing within 7 business days if you wish to return an item.
Return shipping costs are the customer’s responsibility unless the return is due to a defect or XpressTech’s error.
For non-defective returns, a restocking fee of 10% is applicable and will be deducted from the refunded amount, as per the refunds policy.
Non-Returnable Items
Certain products are not eligible for return, including:
Software, digital downloads, and electronic licenses
Personalized or custom-built items
Clearance or sale items marked as “non-returnable”
Inspection and Condition
Returned items will be inspected upon receipt. If in saleable condition, the return will be processed accordingly.
Additional Information
For any further information on our Delivery Policy, please contact us by completing the contact form or send an email to info@xpresstech.store.
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