Provacy Policy forms part of the agreement between you, the website visitor, customer, and user and XpressTech (Pty) Ltd (Reg No: 2024/567993/07) (“XpressTech”, “us”, “we”, or “our”) and such shall be governed by and construed in accordance with the laws of the Republic of South Africa.
We reserve the right to make changes or modifications to this Policy at any time and for any reason. Such amendments shall supersede and replace any previous version(s) of this Policy. We will notify you of any changes made by updating the “Last Updated” date of this Policy. You waive any right to receive specific notice of each change.
By completing your purchase, you acknowledge that you have read, understand, and agree to the terms of this Policy.
If you do not agree with the terms of this Policy and are not satisfied with the amendments herein, you should refrain from using the Site and/or any services.
Privacy Policy
XpressTech Pty Ltd respects your privacy and is committed to complying with the Protection of Personal Information Act (POPIA) and other relevant South African data protection laws. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website xpresstech.store or interact with our services. By using our site, you consent to the terms of this policy.
Information We Collect
Personal Information
When you interact with our website or services, we may collect and process the following personal information, as defined under POPIA:
Full Name
Email Address
Phone Number
Shipping/Billing Address
Payment Information
IP Address and Device Information
Non-Personal Information
We may collect non-personal information that does not identify you directly. This includes:
Browser type and version
Operating system
Cookies and tracking data for site performance analysis
How We Use Your Information
XpressTech collects and processes personal information to:
Fulfill Orders: Process payments, manage shipping, and handle returns.
Communicate with You: Send order confirmations, delivery updates, and customer support responses.
Improve Our Services: Use aggregated data to enhance website performance and tailor user experiences.
Marketing: With your consent, send you promotional content, newsletters, and special offers.
Legal Compliance: Fulfill any legal obligations or defend legal claims in the event of disputes.
Legal Basis for Processing Your Information
Under POPIA, we process your personal information under the following lawful bases:
Consent: Where you have provided explicit consent for processing (e.g., newsletter subscriptions).
Contractual Necessity: To fulfill our contractual obligations (e.g., order fulfillment).
Legal Obligation: Where the processing is required by law (e.g., financial record-keeping).
Legitimate Interest: Where processing is necessary for our legitimate business interests (e.g., fraud prevention), unless your rights override our interests.
Sharing Your Information
We will only share your personal information under these circumstances:
Service Providers
We may share your data with third-party service providers who assist us in providing our services. This includes:
Payment processors
Shipping and logistics partners
Website analytics and marketing services
All third parties are required to comply with POPIA and will only process your data as directed by XpressTech.
Legal and Regulatory Requirements
We may disclose your information if required by law or court order, or in connection with legal proceedings to protect our rights, property, or safety.
Business Transfers
In the event of a merger, acquisition, or sale of our assets, your data may be transferred to the new entity, which will be required to maintain its confidentiality.
Data Security
XpressTech takes appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. We employ:
SSL Encryption: To secure data transmitted on our website.
Secure Payment Systems: To ensure your payment details are encrypted and processed securely.
Access Controls: To restrict access to personal information to authorized employees or service providers only.
Despite our best efforts, no online platform can be completely secure, and we cannot guarantee absolute data security. You provide personal information at your own risk.
Data Retention
We will retain your personal information for as long as is necessary to fulfill the purposes for which it was collected, or as required by law (e.g., for tax or accounting purposes). Once personal information is no longer needed, it will be securely destroyed or anonymized.
Your Rights Under POPIA
As a data subject under POPIA, you have certain rights regarding your personal information:
Right of Access
You have the right to request access to the personal information we hold about you and obtain details on how it is processed.
Right to Correction
You may request that we correct or update inaccurate or incomplete information.
Right to Deletion
You may request the deletion of your personal information when it is no longer necessary for the purpose it was collected, unless we are legally required to retain it.
Right to Object to Processing
You have the right to object to the processing of your personal data for direct marketing or if you believe the processing impacts your rights.
Right to Withdraw Consent
If you have given consent for processing, you can withdraw your consent at any time. This will not affect the lawfulness of any processing carried out before you withdrew consent.
You may exercise these rights by contacting us at privacy@xpresstech.store.
Cookies and Tracking Technologies
We use cookies to enhance user experience, improve website performance, and offer personalized services. Cookies are small text files that your browser stores on your device. You can control or block cookies through your browser settings, but this may affect site functionality.
Essential Cookies: Necessary for the basic functionality of our website.
Analytics Cookies: Used to analyze website traffic and user behavior.
Marketing Cookies: Used to deliver targeted ads based on browsing behavior.
International Data Transfers
As part of our services, your personal information may be transferred to or processed in countries outside South Africa. In such cases, we ensure that appropriate safeguards are in place to protect your data in compliance with POPIA.
Changes to This Privacy Policy
XpressTech reserves the right to amend this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” Continued use of our website or services after changes are posted will signify your acceptance of the updated terms.
Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we process your data, you can reach us at:
Address: XpressTech (Pty) Ltd, 1102 Shortwave Avenue, Radiokop, Roodepoort, Gauteng, 1724, South Africa
We are committed to resolving any concerns in accordance with South African data protection laws, and you may also lodge a complaint with the Information Regulator of South Africa if you believe your data rights are being infringed.
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